The shipping costs for returns are to be paid by the customer. The shipping costs for return shipments may vary per country and destination. All our products are to be returned to our warehouse in the Netherlands. We do not provide return labels.
Please make a return request to receive a RMA number and the shipping address before you return any products. Product without RMA can not be exchanged or refunded. Only products that are not used and do not show any sign of wear or damage can be returned.
To return a product you can either send us a message stating at least your order number using the contact form or request a return when you are logged in to our web store.
Return the products within 14 days to us. For returns that are being shipped later we may have to charge a restocking fee.
Please note: for customers outside EU/Europe we do not refund the shipping costs for sending the product to you initially.