Please contact us first if you have a complaint. Do not use our review system to file a complaint, please give a chance to help and solve your problem first.
If we can't solve your problem to your satisfaction, you can contact the trusted third party organization that manages our rating and reviews. You can find them by clicking the review button on any of the pages in our webshop.
You can also use the new EU ODR complaints system that you can find here: http://ec.europa.eu/odr