Products that were bought from stock can always be returned within 14 days according to European regulations. Return and exchange for a different size or colour is always possible when this model is still in stock. For EU customers one exchange is free.
If exchange is not possible, your money will be refunded, INCLUDING shipping costs for all EU customers, using the payment method that was used to buy the product. Please note that we can not refund shipping costs for customers outside of the EU.
PLEASE NOTE: always contact us first before returning products to get a RMA number and instructions. Return shipments without RMA number will not be processed and will be lost. Please use the form to contact us or send an email to info@giarohighheels.com